Vacancy of the week: Retail Banking Operations Consultant | CAPCO | London

Job Overview

Working at Capco will give you the chance to help solve significant business issues, create opportunities and transform the world’s most innovative financial services organizations during a period of sweeping industry change.
We are looking for self-motivated individuals who can excel in a fluid environment and who are excited about challenging projects, exposure to new clients, business issues, technologies and people. We need people who are able to think on their feet and offer unique perspectives as well as develop innovative solutions for our clients.
We are rapidly expanding our footprint in the UK retail banking team, and we are seeking a range of people from Consultants to Managing Principals with banking expertise (retail, business and wealth) to help deliver a range of banking projects in the UK.

You will be working at CXO level identifying the strategy and drivers for change and effecting change across business and IT. You will be: implementing business strategy through the design and implementation of new models of operation; addressing core challenges through delivery of innovative solutions and create operationally excellent businesses and functions that drive continuous improvement and customer focused outcomes.

Key Responsibilities

• Define the business operating model for retail banks in the current and future environments
• Ability to develop business processes to deliver performance and/or cost efficiencies whilst ensuring control is maintained and risk is managed
• Describe the detailed processes for at least 3 functions within a retail bank (customer acquisition, distribution, operations, finance etc)
• Ability to articulate the customer proposition across all channels
• Understand the data requirements for each of the processes

• Broad knowledge of regulatory and economic factors impacting the industry

Experience

Applicants must have previous consultancy experience
• The right person for this exciting role will have broad, enterprise-wide view of a retail bank and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance.

• Experience in banking transformation (with Business and IT) and delivery
• Sound knowledge of programme planning and control techniques
• Credibility to command respect and to drive the change agenda amongst multiple stakeholders
• Excellent communication and influencing skills with ability to positively and sensitively work with executive stakeholders
• Highly effective relationship management skills, with the ability to find ways of solving or pre-empting problems
• Experience of either performing a line-role in a retail financial services organisation in banking or insurance, or as a consultant to such an organisation
• Extensive experience with writing business cases, good presentation skills, and analytical ability

• Experience modelling business processes using a variety of tools and techniques and exposure to operational excellence principles desirable
Additional Requirements
100% Travel may be required